Basic
- Remote Support - 9am to 5pm SGT (Mon - Fri)
- 4 Hours Response Window
- Onsite support within 72 hours
- Free software updates once a year
- Onsite preventive maintenance once a year
- Free part replacement
Intermediate
- Remote Support - 24/5
- 2 Hours Response Window
- Onsite support within 48 hours
- Software Updates once a year
- Onsite preventive maintenance once in 6 months
- Free part replacement
Advanced
- Remote Support - 24/7
- 1 Hour Response Window
- Onsite support within 24 hours
- Software Updates once in 6 months
- Onsite preventive maintenance once in 6 months
- Free of charge Botsync will stock on critical spare parts on behalf of the customer
